Privacy Policy

1What Information We Collect?

We may collect and process the following types of personal data:

• Personal Identification: Name, date of birth, gender, nationality.

• Contact Details: Phone number, email address, physical address.

• Medical Information: Health conditions, medical history, prescriptions (when relevant for booking or treatment).

• Service Usage Data: Visit date/time, inquiries made, service preferences.

• Technical Data: IP address, device details, browser type, referring URL for website performance and analytics.

We collect this data when you:

• Submit online inquiries or forms,

• Request services (on‑call doctor, lab tests, IV drips, home care),

• Contact us via email, phone, chat, or in person,

• Use our website, even without submitting forms, via cookies and analytics tools.

2How We Use Your Information

Your information is used to:

• Provide and manage appointments and medical services,

• Respond to inquiries and communicate service updates,

• Enhance customer experience, either online or in-person,

• Send appointment reminders, follow-up notifications, or special offers if consented,

• Improve internal processes and service quality through data analytics,

• Comply with legal obligations (for example, medical recordkeeping under UAE law).

We do not sell or rent your data. We only share it with trusted third parties when necessary for service delivery (for example, lab partners, billing services, professional advisors) under strict confidentiality and purpose-limited agreements.

3Legal Basis for Processing

We process personal data based on:

• Consent, when you opt-in to forms, communications, or marketing.

• Contractual necessity, to fulfill your appointment or services.

• Legal obligation, especially in medical recordkeeping and regulatory compliance.

• Legitimate interests, to optimize services and website experience securely.

4Cookies & Tracking Technology

We use cookies to improve your browsing experience, including:

• Essential Cookies – to enable booking forms and account access.

• Performance & Analytics Cookies – to understand site usage and performance.

• Functional Cookies – to store your preferences.

• Marketing Cookies – only used with your explicit consent, to deliver targeted promotions.

You can opt-out or manage cookies via your browser at any time.

5Data Retention & Security

We retain your data only as long as needed:

• Medical & appointment records: Minimum retained in accordance with UAE medical regulations.

• Marketing contact information: Up to two years if consented, unless you opt-out sooner.

We safeguard your data using:

• Secure servers with encryption (HTTPS/TLS),

• Strict access controls and authentication protocols,

• Staff training on data protection and confidentiality.

6Your Rights

You have the right to:

• Access your personal data,

• Request correction or deletion of inaccurate records,

• Withdraw consent at any time,

• Object to data processing for marketing or analytics,

• Request a copy of your data in a portable format,

• File a complaint with UAE data protection authorities.

To exercise these rights, contact us at privacy@citydoctor.ae or call +971 800 5060.

7Sharing & International Transfers

We may share data with:

• Service providers (for example, labs, nursing agencies, payment processors),

• Professional advisors (for example, auditors, lawyers),

• Regulatory bodies upon legal request.

Some partners may be located outside the UAE. We ensure compliance with data protection requirements and enforce appropriate safeguards (for example, encryption, contractual clauses).

8Children’s Privacy

Our services are for users 18+. We do not intentionally collect data from minors. If you believe we have inadvertently collected a minor’s information, please contact us, and we will promptly remove it.

9Policy Changes

We may update this Privacy Policy. The “Last Updated” date will reflect any changes. Significant amendments will be communicated via email or website notification. Continued use of services after such updates implies acceptance.

10Contact Us

City Doctor Home Healthcare LLC
Privacy Officer
Email: privacy@citydoctor.ae
Phone: +971 800 5060
Address: Warsan Tower, Office 508, Barsha Heights, Dubai, UAE

For questions or concerns, feel free to reach out anytime.